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Return Policy

Online purchases may be returned by mail within 14 days of your purchase date with original packaging and invoice or shipping confirmation email. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Return your purchase step by step :

  1. Email service@nanami.ca, and write "Return" in the subject line.
  2. Nanami.ca will receive your return request, and email back requester:

     Where to ship your purchased item

     What to include in the package

        (You will be responsible for paying for your own shipping costs for returning your item.)

  1. After we receive your returned product, we will send you an email confirmation.
  2. Please allow up to 15 business days for your bank or Credit Card Company to post credit to your account.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
All returns are subject to validation and approval at Nanami.ca’s discretion.

Non-returnable items: 

     Gift cards 

     Sanitary goods

     Some health and personal care items 

 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

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