Return Policy
Online purchases
may be returned by mail within 14 days of your purchase date with original
packaging and invoice or shipping confirmation email. If
14 days have gone by since your purchase,
unfortunately we cannot offer you a refund or exchange.
Return your purchase step by step :
- Email service@nanami.ca, and write "Return" in the subject
line.
- Nanami.ca will
receive your return request, and email back requester:
❏
Where to ship
your purchased item
❏
What to include in
the package
(You
will be responsible for paying for your own shipping costs for returning your
item.)
- After we receive
your returned product, we will send you an email confirmation.
- Please allow up to
15 business days for your bank or Credit Card Company to post credit to
your account.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging. All returns are
subject to validation and approval at Nanami.ca’s discretion.
Non-returnable items:
❏ Gift cards
❏ Sanitary goods
❏ Some health and personal care items
To complete your return, we require a
receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.